As 4Projects offers an intuitive, easily recognisable and navigable user interface, lengthy and complex training sessions are not normally required. Assuming an ability to use `everyday' software applications such as Windows and other Microsoft products, then with just a few hours of training, a user can become competent and confident with the 4Projects application.

Those users with an advanced level of competence with IT applications will need little or no training at all.

Our training can be delivered in a number of ways, including:

• At Client premises
• At either our dedicated training centres or at our principal offices throughout the world
• Through online web training sessions

All of our Clients and their individual user base have access to our support desk. We have a fully integrated support system that is able to log, track and communicate with internal and external parties at any time.

We aim to deliver the highest levels of support, with all users immediately contacted with unique case reference. Users are able to engage in a dialog with a highly trained and experienced Support Desk Analyst who will take ownership of any issue and work with the user to ensure a successful resolution.

From our first contact with a potential Client, the 4Projects approach is very firmly a consulative engagement. 4Projects is a highly configurable application that is built to quickly map any processes that a Client may deploy in the document centric activity associated with project execution.

At every stage, our experienced staff will offer detailed best-practice advice on the optimum way to deploy and use 4Projects for the beneift of the Client, project team or business unit. At all times, our Clients have direct access to a higlhy skilled and professional team.

With a dedicated Account Manager, who will support the Client every step of the way, and our team of Client Services Consultants and Support Desk Analysts, our staff will work to ensure that all of the inherent benefits of the solution are fully realised and that the experience of using 4Projects is a positive one.

4Projects is delivered using a pure Software as a Service business model. This means that our Clients benefit from a comprehensive and functionally rich application which is constantly improving and evolving, without the need to constantly purchase or install new versions or upgrades of the software.

We actively encourage our Clients to engage with the 4Projects team to suggest new functional ideas or improvements. Much of our technical roadmap has evolved from such Client interaction, combined with our own technical vision and expertise. All ideas are reviewed from both a commercial and technical viewpoint, and if appropriate can be developed and deployed for the benefit of the whole 4Projects Community.

Our development service can also be extended to integration with other systems that a Client may require or have already deployed within their business. Further information is available on request.